Account access
Describe whether the issue affects sign-in, email verification, workspace selection, or a role granted by a Business administrator.
Help with your account and your work.
Get help signing in, managing your subscription or keeping your work and files up to date.
AccountSign-in and workspace access
WorkRecords, files, and synchronization
BillingGroundBoot Plus and restore help
Start here
Tell us what happened.
Tell us which workspace and device you were using, what you tried and roughly when it happened. Remove sensitive information from screenshots.
Work and evidence
Provide the record code, whether the device was online, and whether a pending-change or sync warning appears. Do not email original customer evidence unless support asks for a protected transfer.
GroundBoot Plus
For subscription or purchase-restore issues, include the app version and the message shown in Account. Never send an Apple Account password or payment details.
Your privacy
Keep credentials and sensitive records out of ordinary email.
GroundBoot support will not ask for your password, Apple Account credentials, full signed transaction, private key, or unredacted payment information. Business access and record authority remain controlled by the workspace owner and assigned roles.
Contact GroundBoot support.
Email support@groundboot.com from an address you can access. Include a concise description and a safe way to reproduce the issue.